Terms & Conditions – Sages & Souls

Effective Date: [12/06/2025]

About Us

Sages & Souls is a handcrafted fine jewelry brand rooted in spiritual symbolism and artisanal craftsmanship. All products are made to order and produced by Blue Ladder Ltd in Israel.

Product Availability & Made-to-Order Process

All pieces are made to order, meaning we do not keep finished inventory in stock. Production begins only after your order is placed.

Please allow approximately 3 weeks for production. We will do everything in our power to expedite the process and ship your item as quickly as possible.

Slight variations in metal texture, gemstone tone, or finish may occur due to the artisan nature of our work. These are not considered defects but a part of the piece’s uniqueness.

We reserve the right to limit quantities per customer or cancel an order at our discretion (e.g. suspected fraud, material unavailability).

Pricing & Currency

All prices are listed in [insert currency: e.g., USD or NIS].

Prices are subject to change without notice. However, once you complete your purchase, your price is locked in. Taxes and shipping fees, if applicable, will be calculated at checkout.

Payments

We accept payment through Shopify Payments (via Tranzilla), PayPal, Apple Pay, and Google Pay. Orders will only be processed once full payment has been received. All transactions are securely processed.

Shipping

Each order is handcrafted and ships after the production period (approx. 3 weeks).

We ship internationally using secure, trackable, and insured shipping methods. Shipping times vary by location and do not include production time. Shipping is free worldwide.

Returns & Exchanges

All sales are final, as each item is handcrafted to order. In accordance with Section 14C(d) of the Israeli Consumer Protection Law, made-to-order items are exempt from the 14-day return policy.

We do not offer refunds under any circumstances.

Exchange Exception:
We may, at our discretion, allow a one-time ring size exchange if:
- The customer contacts us within 7 days of delivery
- The piece is unworn and in perfect condition
- The request is for the same design in a different size

A remake or resizing fee may apply, and the customer is responsible for all return shipping costs. Exchanges are not guaranteed and depend on workshop availability.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us at hello@sagesandsouls.com within 48 hours of delivery. We will arrange a repair, replacement, or resolution.

Intellectual Property

All content on this website — including images, product names, text, logos, and designs — is the property of Blue Ladder Ltd and may not be used, copied, or reproduced without written permission.

Limitation of Liability

We make every effort to ensure product accuracy and availability, but we do not guarantee that all content is error-free. We are not liable for any indirect or incidental damages resulting from your use of our site or products.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Israel. Any disputes will be subject to the exclusive jurisdiction of the courts in Israel.

Privacy & Data Use

By using this website, you agree to the terms outlined in our Privacy Policy, which explains how we collect, store, and use your personal data, including the use of cookies and third-party services.

Contact Us

If you have any questions, please contact us at: hello@sagesandsouls.com