Terms & Conditions – Sages & Souls

Effective Date: 10 September 2025

About Us

Sages & Souls is a handcrafted fine jewelry brand rooted in spiritual symbolism and artisanal craftsmanship. All products are made to order.

Sages & Souls is operated by Blue Ladder Ltd (Company No. 515547248), a registered company in Israel.

Product Availability & Made-to-Order Process

  • All pieces are made to order; we do not keep finished inventory in stock.

  • Production begins only after your order is placed.

  • Please allow approximately 3 weeks (up to 21 business days) for production. We will do everything in our power to expedite the process.

  • Slight variations in metal texture, gemstone tone, or finish may occur due to the artisan nature of our work. These are not considered defects but part of the piece’s uniqueness.

  • We reserve the right to limit quantities per customer or cancel an order at our discretion (e.g., suspected fraud, material unavailability).

Pricing & Currency

  • All prices on this website are listed in United States Dollars (USD).

  • For customers in Israel, an additional 18% VAT will be applied at checkout.

  • While your order is processed in USD, Israeli banks and credit card providers may convert the charge into New Israeli Shekels (NIS) at their applicable exchange rate.

  • International customers are responsible for any import duties or local taxes applicable in their country.

Payments

  • We accept payment through Shopify Payments (via Tranzila), PayPal, Apple Pay, and Google Pay.

  • Orders will only be processed once full payment has been received.

  • All transactions are securely processed through SSL-encrypted checkout.

Shipping

  • Each order is handcrafted and shipped after the production period (approx. 3 weeks).

  • We ship internationally using secure, trackable, and insured methods.

  • Shipping times vary by location and do not include production time.

  • Worldwide shipping is free.

Returns & Exchanges

  • All sales are considered final, as each item is handcrafted to order.

  • In accordance with Section 14C(d) of the Israeli Consumer Protection Law, made-to-order items are exempt from the standard 14-day return policy.

  • Refunds are only available in cases of manufacturing defect or incorrect order.

Exchange Exception

We may, at our discretion, allow a one-time ring size exchange if:

  • You contact us within 7 days of delivery

  • The piece is unworn and in perfect condition

  • The request is for the same design in a different size

A remake or resizing fee may apply. Customers are responsible for return shipping costs. Exchanges are not guaranteed and depend on workshop availability.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us at hello@sagesandsouls.com within 48 hours of delivery. We will arrange repair, replacement, or resolution.

Intellectual Property

All content on this website — including images, product names, text, logos, and designs — is the property of Blue Ladder Ltd and may not be used, copied, or reproduced without written permission.

Limitation of Liability

We make every effort to ensure product accuracy and availability, but we do not guarantee that all content is error-free. We are not liable for any indirect, incidental, or consequential damages resulting from your use of our site or products.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Israel. Any disputes will be subject to the exclusive jurisdiction of the courts in Israel.

Privacy & Data Use

By using this website, you agree to the terms outlined in our Privacy Policy, which explains how we collect, store, and use your personal data, including the use of cookies and third-party services.

Contact Us

If you have any questions, please contact us:
📧 hello@sagesandsouls.com
📍 Blue Ladder Ltd, Ha Zanchanim St 21/11, Hod Hasharon, 4529547, Israel
Company No. 515547248