Shipping & Returns Policy – Sages & Souls

Effective Date: 22 February 2026

At Sages & Souls, every piece of jewelry is handcrafted and made to order with care and intention. We are committed to transparency in both our shipping and return processes so that you can shop with confidence.

All orders are processed and fulfilled by:
Blue Ladder Ltd (Company No. 515547248), Israel

Shipping Policy

1. Production Time

Each piece is made especially for you according to the specifications selected at the time of purchase.
Please allow up to 21 business days (approximately 3 weeks) for production before shipment.

We always strive to complete orders as efficiently as possible while maintaining our quality standards.

2. Shipping & Delivery Estimates

Once production is complete, estimated delivery times are as follows:

Israel:
1–3 business days (express courier)
Total estimated delivery: approximately 3 weeks + 1–3 days

USA & Europe (EU and non-EU, including the UK, Switzerland, Norway, etc.):
2–3 business days
Total estimated delivery: approximately 3 weeks + 2–3 days

Far East, Africa, Latin America & Other Destinations:
3–7 business days
Total estimated delivery: approximately 3 weeks + 3–7 days

Please note that remote or less-accessible destinations may require additional transit time.

3. VAT & Import Duties

All orders are processed in New Israeli Shekels (ILS).

For customers in Israel, prices displayed on the website already include 18% VAT in accordance with local law. No additional VAT will be added at checkout.

Final billing may appear in NIS on your bank or credit card statement according to your payment provider’s exchange rate.

For international customers, any import duties, customs fees, or local taxes imposed by your country are the sole responsibility of the recipient.

4. Delivery Restrictions

Due to courier or trade restrictions, we are unable to ship to certain sanctioned regions, including:

Russia, Belarus, Lebanon, Syria, Iraq, Yemen, Saudi Arabia, Algeria, Tunisia, Mauritania, Iran, Pakistan, Indonesia, Malaysia, and other restricted territories.

We proudly ship worldwide to all other supported destinations, including the USA, Europe, Israel, Far East, Africa, Latin America, UAE, Bahrain, Morocco, Jordan, and Egypt.

Returns & Exchanges Policy

Because each Sages & Souls piece is handcrafted especially for you and made according to your selected specifications, our return policy reflects the bespoke nature of our jewelry.

1. Exchanges & Store Credit (7 Days)

We offer exchanges or store credit within 7 days of delivery, provided that:

  • The item is unworn and unused

  • It is returned in its original packaging

  • You contact us within 7 days of receipt at hello@sagesandsouls.com

Once the item is received and inspected, we will offer:

  • An exchange for another available piece (subject to availability)

  • A size adjustment (where applicable)

  • Or store credit valid for future use

Return shipping costs are the responsibility of the customer unless the item is defective.

2. Cancellation in Accordance with Israeli Consumer Protection Law

In accordance with Israeli Consumer Protection Law, items that are custom-made and produced according to the customer’s selected specifications are not eligible for cancellation once production has begun.

In cases where cancellation is applicable under the law (for items not considered custom-made), the company reserves the right to charge cancellation fees as permitted by law.

3. Final Sale Items

The following items are considered final sale and are not eligible for return or exchange:

  • Engraved or personalized pieces

  • Custom-designed or specially commissioned items

  • Rings produced in a specific size

  • Earrings (for hygiene reasons)

  • Items purchased at a discount greater than 15%

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery at hello@sagesandsouls.com, including your order number and clear photos of the issue.

Upon approval, we will arrange repair, replacement, or refund at our discretion.

Return shipping costs for approved defective items will be covered by us.

5. Refund Processing

Where a refund is approved, it will be issued to the original payment method only.

Refunds will be processed within 14 business days from the date the return is approved.

6. Before You Purchase

Because each piece is made especially for you, we warmly encourage customers to contact us with any sizing, design, or material questions prior to placing an order.

We are always happy to guide you.

For all shipping, return, or exchange inquiries:
hello@sagesandsouls.com
Blue Ladder Ltd, Israel
Company No. 515547248