Privacy Policy – Sages & Souls

Effective Date: [12/06/2025]

1. Introduction

At Sages & Souls, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information. This website is operated by Blue Ladder Ltd, registered in Israel.

2. What We Collect

We collect personal information when you:
- Place an order (e.g., name, email, address, payment info)
- Subscribe to our newsletter
- Contact us directly
- Browse the website (via cookies and analytics)

3. How We Use Your Information

Your information is used to:
- Process and fulfill orders
- Communicate order updates
- Send marketing emails (if opted in)
- Improve site functionality
- Prevent fraud
- Comply with legal obligations

4. Third-Party Services

We share data only with trusted services that help us run our business:

- Shopify: our e-commerce platform
- Tranzilla: secure payment processor (credit cards, Apple Pay, Google Pay)
- PayPal: optional payment method
- Klaviyo: email marketing provider

These services comply with security and privacy standards.

Additional apps may be used in the future to enhance functionality. We will update this policy if data use changes.

5. Cookies

We use cookies to:
- Store user preferences
- Track website analytics
- Improve performance and experience

You can disable cookies in your browser settings.

6. Data Security

We take appropriate technical and organizational steps to protect your personal data. All transactions are encrypted and handled securely.

7. Your Rights

If you are located in Israel, the EU, or UK, you may:
- Request access to your data
- Ask for corrections or deletion
- Withdraw consent for marketing

To exercise these rights, contact support@sagesandsouls.com.

8. Data Storage

Some data may be stored on servers located outside of Israel, depending on our service providers. We ensure those providers maintain appropriate data protections.

9. Children's Privacy

We do not knowingly collect data from children under 18. If we learn that we have, we will delete that information immediately.

10. Updates

We may update this policy as needed. Updates will be posted on this page, with a revised effective date.

11. Contact

For privacy-related questions, please contact us at: hello@sagesandsouls.com